Do you ship to international address?
Currently we only ship within Australia.
Do you ship to outside Sydney metro?
Yes, we do ship outside of the Sydney metro area. Please call 9792 6667 if your delivery address is outside the Sydney metro area and you would like to enquire about shipping costs and time.
How are the items delivered?
The item is shipped via Australia Post, Fastway or Allied Express, according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
Can I use my own delivery service?
We only use our nominated carrier for delivery.
How can I cancel my order?
Please note that we can only cancel your order if the item has not been dispatched from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.
How long does it takes to ship to my customers?
The estimated delivery time frames are:
- For customers in VIC, approximately 3 – 5 working days;
- For customers in NSW, SA, ACT, approximately 4 – 8 working days;
- For customers in QLD, NT,WA and TAS, approximately 7 – 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
When will the item be dispatched?
Most items will be dispatched the very next day after full payment is received.
Where can I find the delivery information?
Tracking information will be emailed to you. Alternatively, you can also view it in the Shipped tab in the Order List page.
What is printed on the carton and can I print my logo on it?
Our company logo is printed on the carton but no contacts are printed or inserted in the carton. Unfortunately we do not provide customised carton at this stage so we are unable to print your logo on the carton.